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Coen

Contact Us

Apunipima Health Centre

38 Regent St
COEN QLD 4871

Phone: 07 4212 8200
Email: coen@apunipima.org.au

Coen Wellbeing Centre

31 Taylor St
COEN QLD 4871

Phone: 07 4212 7300
Email: coenSEWB@apunipima.org.au

Useful numbers

Ambulance: 000

Coen Primary Health Care Centre: (07) 4083 5900 

Health Advice: 13 HEALTH (13 432 584)

Poisons Helpline: 13 11 26

Privacy

You are entitled to receive care in a way that is respectful to your culture, beliefs, values, age and gender. If you feel you are not being treated with dignity and respect tell us immediately and we will try to put things right.

Respect also includes being mindful of our staff and other patients. Respecting your right to privacy means that we make sure that all of your health information is kept confidential and secure at all times.

Your health information is stored on a medical record and we keep this confidential by storing it securely.
In some situations your health information will need to be shared between health care providers but only authorised people are able to see it. This might be your nurse, doctor, health worker or a specialist at the hospital. We will ask for your consent to share this information.

You are able to see your records at any time and if anything is wrong you can ask for it to be corrected.
We encourage you to take part in decisions about your care so please ask questions if you are not sure about what is happening to you. Involve your family or a carer if this makes you more comfortable and sure.

Visiting Coen Health Care Centre

Welcome

You are warmly invited to come to Coen Health Care Centre. You can find us at 38 Regent St, Coen. Drop in for a yarn and a cuppa. If you would like to make an appointment, give us a bell on 4037 7310.

Do I need to make an appointment?

Yes. To make an appointment you can either call in or telephone us on 07 4037 7310.

We also offer a drop in service so you don't need to make an appointment to come and see us. If you don't make an appointment you will be seen on a first come first served basis unless you are very unwell.

If you have chest pain,short wind or dizziness or think you need to see a doctor urgently you should tell the receptionist who will help you see a doctor as quickly as possible.

If you think you might need a long appointment please let the receptionist know so that we can let others know how long they might have to wait.

Home visits

Our doctors, nurses and health worker offer home visits to Coen residents who are too sick to come to the centre. If you are too sick to come to the centre you should get a message to us and let us know you need to see the doctor.

Reception will pass the message on to the doctor as soon as they are able to and the doctor may come and see you at home or they may advise you to go to hospital if you are very sick.

Phone calls and messages

All telephone calls and messages will be passed on to the appropriate person and responded to as soon as possible.  

Reminders and recalls

Our centre is committed to providing you with the best care and to do this we use a reminder and recall system. This helps us remind you about your appointments and when to come in and talk to us about your care. If you do not wish to be a part of this system please let us know.

How do I get my test results?

If you have had a blood test, x ray or some other kind of test your health care practitioner will tell you when you can expect to receive the results.

Once the results have been received we will contact you in person, by phone or letter. We will let you know whether you need to see a health care practitioner to discuss your test results with you.

What if I need to see someone when Mossman Gorge PHCC is closed?

Coen Health Centre is open between 8.30 am Monday to 4.30pm Friday, so if you need urgent medical help when we are closed please call the Coen Primary Health Care Centre on 07 4083 5900.

You can also call 13HEALTH (13 432 584) for general health advice. In an emergency call 000 for an ambulance.

Billing Arrangements

This centre is a bulk billing service, which means if you have a Medicare or health care card you do not have to pay to see anyone in the centre.

Centre staff will let you know if there will be any costs for other services following a referral.

Complaints and Feedback

We are committed to providing you with a high quality service.

If you are unhappy with the quality of service or the way in which the service was provided please tell us about it. Your care will not be affected in any way. We use any feedback we receive, both good and bad to make improvements to our services.

If you wish to make a complaint you can:

  • Talk to the practice manager who will record your complaint and try and resolve it there and then; 
  • Complete our online complaints form; and/or
  • Telephone or write to Apunipima who will investigate your complaint and resolve any issues you might have:

          Apunipima Cape York Health Council
          PO BOX 12045 WESTCOURT QLD 4870
          Tel: (07) 4037 7100

If you are not satisfied with the way the complaint has been dealt with by Apunipima you can contact the Office of the Health Ombudsman or the Queensland Ombudsman at the following addresses:

Office of the Health Ombudsman
PO BOX 13281 GEORGE ST 
BRISBANE QLD 4003
Ph: 133 646

Queensland Ombudsman
GPO BOX 3114 BRISBANE QLD 4001
Ph: (07) 3005 7000          
Freecall: 1800 068 908

In the case of general feedback, suggestions or even compliments, please feel free to complete a feedback form or talk to the centre manager or any other member or staff who will record your feedback, pass on your compliment or action your suggestions wherever possible.

Healthcare Rights

The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.

The Charter recognises that people receiving care and people providing care all have important parts to play in achieving healthcare rights. The Charter allows patients, consumers, families, carers and services providing health care to share an understanding of the rights of people receiving health care.

This helps everyone to work together towards a safe and high quality health system. A genuine partnership between patients, consumers and providers is important so that everyone achieves the best possible outcomes.

Find out more at the Australian Commission on Safety and Quality in Healthcare.

coenCoen

Coen is a small mining town located in central Cape York, approximately seven hours drive north of Cairns on the Peninsula Development Road which connects Cairns to Weipa.

The township provides services to the region and is an important supply point on the long unpaved road leading to Weipa and other northern communities. It is also a popular stopping point for tourists driving up to the tip of Cape York - the northernmost part of the Australian mainland.

Around 416 people live in Coen and surrounding areas, over half are Aboriginal and Torres Strait Islander people.

Apunipima began providing primary health care services in Coen in around 2009 with a steady increase in services over the years.

Apunipima’s has historically provided services from Queensland Health’s facility but opened its own community-run, community–driven primary health care centre, staff accommodation and Wellbeing Centre (providing culturally appropriate mental health care) in 2017.

The priamry health care centre is a family - centred practice focusing on improving and maintaining the health and wellbeing of the Aboriginal and Torres Strait Islander people of Coen and surrounding communities. It offers a full range of culturally appropriate comprehensive primary health care services including doctors, nurse and maternal and child health worker supported by a range of visiting services.

The Apunipima Way

All Apunipima’s health services are underpinned by Apunipima’s Model of Care, known as the Apunipima Way, which means our services are:

  • Driven by community and Aboriginal and Torres Strait Islander leadership
  • Embody Social, Emotional, Spiritual, Environmental and Cultural Wellbeing
  • Address Social and Cultural Determinants of Health
  • Based on a Community and Family Centred

Community Control in Cape York

Apunipima Cape York Health Council is the Aboriginal Community Controlled Health Organisation (ACCHO) Cape York.

In January 2017, Apunipima provides health care and advocacy services to 11 Cape York communities and advocacy services only to another six situated in the Northern Peninsula Area (NPA).

Apunipima currently has primary health care centres in Mossman Gorge, Napranum, Aurukun (with one soon to open in Coen) and a maternal and child health centre in Kowanyama.

Our staff in Hopevale, Kowanyama, Laura, Lockhart River, Mapoon, Pormpuraaw and Wujal Wujal share facilities with Queensland Health.

ACCHOs provide culturally appropriate health care services based on community need and held accountable through community based Health Action Teams and elected Directors Board voted in by community based members.

Transition to Community Control

Cape York communities (with the exception of Mossman Gorge which has had only community controlled primary health care services since 2009) receive primary health care services from a number of providers including Queensland Health, Apunipima and the Royal Flying Doctor Service. In late 2016 the Queensland government made a landmark commitment to transition five communities, including Coen, to a community controlled health model by December 2019. This means that all primary health care services in Aurukun, Mapoon, Napranum, Coen and Lockhart River will be culturally appropriate, controlled by the community and underpinned by the Apunipima Way.

Apunipima and Queensland Health, the two major health providers in Coen, have agreed to implement an integrated care model to deliver comprehensive primary health care and maintain responsive acute/emergency services in the community.

The model contemplates a single entry point for health care, ensuring the service operates as if it were a single health provider. The integrated model will align primary health protocols and systems and enable Torres and Cape Hospital and Health Service staff to work within Apunipima - led programs whilst maintaining essential emergency, X-Ray and pharmacy services.

Welfare Reform

Coen is one of the four Cape York Welfare Reform sites. Cape York Welfare Reform was originally a four year trial (2008 – 2012) that aimed to rebuild social norms through welfare reform, education and economic opportunity.

The Australian and Queensland governments and the Cape York Institute for Policy and Leadership work together to deliver Welfare Reform. 

Click on image to download brochure

Coen Brochure Page 1

coen 1

Sunset in Coen

Coen is a popular stopping point for tourists driving up to the tip of Cape York - the northernmost part of the Australian mainland.

coen 2

Coen kids

The Ayapathu, Kaanju, Lama Lama, Umpila and WikMungkan peoples call Coen home